OperationsCanada
$40,000 saved per year
“Dafinitiq AI helped us streamline inbound operations with voice agents and it saved us $40,000 / year. The agent handles routine questions and smart routing.”
The problem
Inbound calls were arriving faster than the operations team could absorb them. Routine questions, the same handful, over and over, consuming staff time that belonged to work only people can do, and callers who rang outside cover hours reached nobody.
What we did
- Deployed a voice agent on the main inbound line to answer routine questions directly
- Configured smart routing so calls needing a person reach the right person first time
- Kept the existing number, so nothing changed for callers
The result
Routine enquiries are resolved on the call without reaching a human, and the operations team gets its day back. Ken puts the annual saving at $40,000.