Takeaway & delivery
An AI receptionist for takeaway and delivery
Phone orders still carry the best margin you have: no marketplace commission, no third-party rider taking a cut. They are also the orders you drop first when the kitchen is under pressure.
A typical call
Where the calls go missing
Commission-free orders are the ones you miss
The marketplace order arrives on a tablet whether or not anyone is free. The phone order (the profitable one) needs a human, and there isn't one.
Engaged tone at peak
One line, one person, and a Friday rush. Every caller who hears an engaged tone orders somewhere else.
Orders taken wrong under pressure
Rushed orders mean wrong modifiers, missed allergens and remakes that cost you twice.
What Hilda handles
- Taking full orders with modifiers and pushing them into Toast or Clover as tickets
- Reading your live menu so it quotes the prices and items you are actually selling
- Stopping offering items you have run out of, as soon as they are marked unavailable
- Handling unlimited simultaneous callers so nobody hears an engaged tone
- Quoting collection and delivery times, and capturing the address and contact number
What it deliberately does not do
Knowing where a system stops matters more than knowing where it starts.
- It does not take card payments over the phone.
- It does not confirm a dish is safe for a severe allergy; those calls go to a person.
- It does not promise a delivery time your kitchen has not set.
Further reading
Your phone order is commission-free. Most of them ring out anyway.
Common questions
- Does an AI receptionist take full phone orders with modifiers?
- Yes; Hilda takes full orders with modifiers and pushes them into Toast or Clover as tickets, reading your live menu so it quotes the prices and items you're actually selling, and stops offering anything marked unavailable.
- Can it handle more than one caller at once during a rush?
- Yes; Hilda handles unlimited simultaneous callers, so nobody hears an engaged tone during a Friday rush.
- Does it take card payments over the phone?
- No; Hilda does not take card payments over the phone, and it does not promise a delivery time your kitchen hasn't set.
- How much does an AI receptionist cost?
- Hilda AI is $199 a month per location, with 500 minutes included and $0.25 per additional minute. There's no setup fee, and you can cancel anytime.
Hear it on your own calls
We will set Hilda up with your details and call it together, so you hear exactly what your callers would hear.