Multi-site groups
An AI receptionist for multi-site hospitality groups
Running five sites means five phone lines, five sets of opening hours and five different answers to the same question, plus a head office fielding calls that should never have reached it.
A typical call
Where the calls go missing
Every site answers differently
The same question gets a different answer depending on who picked up, which is a brand problem before it is an operational one.
Callers ring the wrong site
They want the one in town, they call the one by the station, and somebody has to redirect them, if anyone answers at all.
No visibility across the estate
You cannot see how many calls each site missed last week, so you cannot tell which one has a problem.
What Hilda handles
- Answering consistently across every site, with per-site hours, menus and detail
- Routing callers to the right location, and offering a nearby site when one is fully booked
- Escalating to the right manager at the right venue rather than a central inbox
- Giving head office one view of call volume, bookings and what callers are asking for
- Rolling a change out across the estate at once instead of briefing five teams
What it deliberately does not do
Knowing where a system stops matters more than knowing where it starts.
- It does not move a booking between sites without the caller agreeing to it.
- It does not make commercial decisions on behalf of a venue; those route to the manager.
Further reading
Five venues, five phone lines, five different answers to the same question
Common questions
- Can one AI receptionist cover every venue in a group consistently?
- Yes; Hilda answers consistently across every site, with per-site hours, menus and detail, instead of a different answer depending on who picked up.
- Can it redirect a caller to a different location if the one they want is fully booked?
- Yes; Hilda routes callers to the right location and offers a nearby site when one is fully booked, without moving a booking between sites unless the caller agrees to it.
- Does head office get visibility into missed calls across all sites?
- Yes; Hilda gives head office one view of call volume, bookings and what callers are asking for across the whole estate.
- How much does an AI receptionist cost?
- Hilda AI is $199 a month per location, with 500 minutes included and $0.25 per additional minute. There's no setup fee, and you can cancel anytime.
Hear it on your own calls
We will set Hilda up with your details and call it together, so you hear exactly what your callers would hear.