$40,000saved per year
“Dafinitiq AI helped us streamline inbound operations with voice agents and it saved us $40,000 / year. The agent handles routine questions and smart routing.”Read the story →
AI phone answering for hospitality
Never miss another booking, order or guest question
Hilda AI answers every call 24/7, takes reservations and phone orders, and sends them straight to your POS, through the dinner rush and long after close.
Free 30-min demo · No commitment · No credit card
Incoming call
LiveHildaThanks for calling! How can I help you today?
CallerCan I get a table for four on Saturday evening?
HildaI have 7:00 or 8:30 on Saturday. Which suits you?
Caller7:00 is perfect.
Table confirmed
- Guest
- Sarah Mitchell
- Table
- Saturday, 7:00 PM
- Party size
- 4 guests
Sent to your POS · SMS confirmation to the guest
Live: try it now
Hear Hilda handle a real call
Give us your number and Hilda calls you back in seconds. Ask for a table, place an order, or try to catch her out.
Try it live
Call Hilda AI
What Hilda does for your phones
24/7
Every call answered, through service, after close, and all weekend. No voicemail, no engaged tone.
0 sec
Time on hold, even when the phone rings ten times in the same minute.
48 hrs
From signup to live. Onboard, personalise the voice, and start taking bookings, typically same day.
Booking taken
(555) 234-5678
Sent to your POS
Saturday, 7:00 PM · 4 guests
Your always-on front of house
Always open with 24/7 call handling
Let Hilda answer every call, take bookings and orders, and capture the enquiry when your team is on the floor. Guests get an answer at seven on a Friday and at eleven at night.
Handle calls with consistent, friendly service
Deliver consistent, on-brand responses in multiple languages. Seamlessly switch languages mid-conversation and hand off complex issues to your team, complete with a call summary.
Scale without extra staff
Take every call at once through the dinner rush, and add venues as the group grows without adding phone cover.
Works with your phone and business tools
Keep your existing number and phone system. Phone orders land as tickets in Toast or Clover, so nobody retypes anything.
Automate customer outcomes with Hilda AI
Answer every call, capture every lead, and book appointments, without adding headcount.
9:41
00:12
SM
Sarah Mitchell
+1 (555) 234-5678
Routing to
Sales | West Region
Warm transfer with caller context
Speaker
Keypad
Mute
Add
End
Contacts
Automate calls
Accurate call routing
Instantly connect every caller to the right person or department, no phone trees, no repeats.
- Route by name, location, or keyword
- Full caller context on every transfer
- Warm handoffs with call summaries
Capture revenue
Effortless lead capture
Turn after-hours calls into qualified leads automatically. Never let interest go to voicemail.
- Collect name, number, and intent
- Instant lead notifications to your team
- CRM sync when callers share details
Book faster
Automatic scheduling
Book, reschedule, and confirm appointments without back-and-forth, day or night.
- Real-time calendar availability
- Confirmation texts to customers
- Reduce no-shows with reminders
Stay connected
Text follow-ups
Keep conversations moving 24/7 with SMS, follow up, confirm, and answer FAQs by text.
- 24/7 automated text responses
- Appointment booking through SMS
- Smarter hand-offs to live agents
New
Your AI Receptionist now answers text messages
- 24/7 automated responses for common customer inquiries.
- Frictionless booking and order confirmation straight to the guest by text.
- Smarter hand-offs to help live agents resolve issues faster.
ChannelsPhoneSMSWhatsAppSoon
Contact sales
Set up in minutes and start answering calls
Proven on real phone lines
Hilda is built on voice agents we have run for businesses across four countries. Hospitality is where we are focused now.
~35 hrssaved per week
“Hashim's team deployed AI Voice Agents to automate routine outbound follow-ups. Our team has saved ~35 hrs / week.”Read the story →
2×customer reach, no new hires
“Voice agents enabled reaching 2X customers without hiring more reps. We've revised projected revenue to 150% of initial plan.”Read the story →
Read the full stories on our customers page.
Simple, transparent pricing
One plan with everything you need to answer every call, no tiers, no surprises.
Everything included
- 24/7 AI receptionist
- 500 minutes included per month
- Unlimited concurrent calls
- Appointment scheduling
- Full call transcripts & recordings
- Lead capture & notifications
- Custom voice & greeting
- Analytics dashboard
- Dedicated phone number
Need more minutes or multiple locations? Talk to our team for custom pricing.
Frequently asked questions about AI Receptionist
If you have a question that isn't addressed here, reach out at info@hilda.com
Hilda AI is an AI phone assistant built for hospitality. It answers calls 24/7, takes table bookings and room enquiries, handles phone orders, and answers the routine questions your team fields all service.
Traditional IVR systems rely on fixed menus and button presses. Hilda AI uses natural conversations; callers explain what they need and Hilda responds appropriately.
Answer calls 24/7, take bookings and phone orders, quote wait times, answer questions on hours, menus, parking and amenities, route calls with context, send SMS confirmations, and provide transcripts and analytics.
About 5 minutes. Enter your website URL or business details, customize your AI, test with a call, and go live with your dedicated phone number.
Yes. Hilda answers unlimited concurrent calls, so nobody hears an engaged tone during the dinner rush.
Yes. Your data is encrypted in transit and at rest, and we never use your data to train publicly available AI models.
Yes. Hilda recognizes repeat callers by phone number, so returning customers don't have to re-introduce themselves, and where a POS integration like Clover is connected, she can reference their past order history too.