Phone health check
Is your phone quietly losing you bookings?
Eight quick yes/no questions about how your venue actually handles the phone today. No numbers to look up, no email gate, just an honest read on where the gaps are.
0 of 8 answered
1.Does your phone ever ring out completely unanswered during service?
2.Do calls go to voicemail during your busiest hours?
3.If two people call at once, does the second one get an engaged tone or a wait?
4.Are you unsure how many calls you actually miss in a typical week?
5.Do calls outside your opening hours go unanswered rather than handled?
6.Has staff ever had to choose between the customer in front of them and the one on the phone?
7.Does answering a routine question (hours, parking, menu) depend on who happens to be free?
8.Does nobody currently track or report on missed calls at all?
This is a self-assessment, not a benchmark against other venues. We don't have that data and wouldn't invent it. Once you know where the gaps are, the ROI calculator puts your own numbers against them to see what they're actually worth.