Comparison
Hilda AI vs. Decagon
Decagon is a genuinely strong platform, over $230M raised, plus a further round reported at $250M that would put its valuation near $4.5B, and it runs AI support for Chime, Duolingo, Square and Riot Games. It has also launched a dedicated voice product (built with ElevenLabs) and, per its own site, now lists restaurant phone agents among its use cases alongside travel and hospitality generally. So this is not a company ignoring the restaurant phone; it is a company selling voice support into it as one line item in a much broader enterprise support platform, not a packaged hospitality product. There is still no price on the site, no self-serve signup, and every route in is "get a demo." That is the right shape for an enterprise buyer with a support team and a budget cycle. It is a lot of process for a restaurant that wants its phone answered this week.
| Hilda AI | Decagon | |
|---|---|---|
| Published pricing | $199 / month, on the site | Not published (sales-led quote only) |
| Buy without talking to sales | Yes (self-serve demo booking) | No (demo required to learn anything, including price) |
| Typical spend, per third-party reporting | $199 / month, published | Reported in the thousands to tens of thousands a month, not published by Decagon |
| Time to live | Days | Reported at several weeks to a few months to full deployment |
| Built specifically for hospitality | Yes (the entire product, POS included) | No (restaurant phone agents are one named use case inside a general-purpose enterprise support platform, not a dedicated hospitality product) |
| Channels | Phone | Chat, email and voice |
| Customer base | Restaurants, hotels and hospitality groups | Large consumer brands: Chime, Duolingo, Square, Riot Games, plus 100+ new enterprise customers added in its last fiscal year including Avis Budget Group, Block and Deutsche Telekom, with restaurant/hospitality voice as a newer, named use case |
| Ongoing upkeep | Configured in the dashboard | Built for teams equipped to run and maintain a support AI system |
Verified on Decagon's own site July 2026: no published pricing, no self-serve signup, positioned for "the world's leading enterprises." Updated 2026-08-14: decagon.ai and every other domain attempted were unreachable from this environment (network egress blocked session-wide, not just on this domain), so the items below are corroborated by search results only, not a direct site visit; confirm at decagon.ai before relying on them. Decagon's voice product (via an ElevenLabs partnership) and its listing of restaurant phone agents as a named use case are corroborated by multiple independent search results referencing decagon.ai/blog/decagon-voice and decagon.ai/product/voice, but not independently verified by us this run. A further ~$250M raise reportedly taking Decagon's valuation to ~$4.5B is likewise search-corroborated only. Updated 2026-08-18: still unreachable this run (same session-wide egress block), the 100+ new enterprise customers / Avis Budget Group, Block and Deutsche Telekom figures (referencing decagon.ai/blog/series-d-announcement) are search-corroborated only, same standard as everything else in this note. The spend and timeline figures were already third-party estimates before this update; treat all of the above as indicative, not confirmed fact, until a future run can reach decagon.ai directly.
Choose Decagon if…
- You are automating support for a large consumer product with a support team already in place
- You need chat, email and voice handled by one system
- You have the budget and internal engineering time for a multi-week enterprise implementation
Choose Hilda if…
- You run one venue or a handful, not a support organisation
- You want the price on the page, not a sales process to find one out
- You want it answering calls this week, not after an implementation project
- You want POS order-taking (Toast, Clover) built in, not a general voice agent you'd need to integrate yourself